Privacy and Cookies

Privacy and Cookies Policy for Kwelan

1. Introduction

At Kwelan, we are committed to protecting your personal information and ensuring your privacy when you interact with our platform. As a car rental service operating in Zambia, this privacy policy explains the types of information we collect, how we use it, how we protect it, and your rights. By using our services, you agree to the terms outlined in this policy.

We collect and process personal information only when it is necessary for our legitimate business interests and to ensure seamless and secure service delivery. This policy also details how we use cookies to enhance your experience on our website.

2. Information We Collect

When you use Kwelan, we collect two types of information:

• Personal Information: This includes any data you provide directly to us, such as your name, email address, phone number, payment details, and other personal identifiers when you register, book a vehicle, or contact customer support.
• Usage Data: We also collect technical data about your interactions with our platform, such as IP address, browser type, the pages you visit, time spent on the site, and other analytical data. This helps us improve our services and tailor the platform to meet your needs.

Additionally, location data may be collected when using the GPS features during car rental or while interacting with our platform, allowing for more accurate services.

3. How We Use Your Information

We use the information we collect in various ways to ensure efficient operation and to improve the customer experience:

• To Provide Services: Personal data allows us to process car rental requests, manage bookings, offer customer support, process payments, and send notifications about the status of your rental.
• To Improve Our Platform: The technical data we collect helps us analyze trends and preferences, leading to improvements in site performance, user interface, and service delivery.
• Marketing and Communication: If you have consented, we may send promotional emails or messages about special offers, updates, or new services that might be of interest to you. You can opt out of these communications at any time.
• Legal and Compliance Obligations: We may also process your data when required to comply with legal obligations or in response to lawful government requests.

4. Sharing Your Information

Kwelan respects your privacy and does not sell your personal information to third parties. However, in order to offer you a better service, we may share your information with trusted partners, including:

• Third-party Service Providers: We work with secure and reputable payment processors, data storage providers, marketing agencies, and customer service platforms. These partners help us operate more efficiently, but they only have access to data that is necessary for them to perform their services.
• Legal Requirements: If required by law, we may disclose personal data in response to requests from government authorities or to protect our rights, property, and safety, or that of others.
• Business Transactions: In the event of a merger, acquisition, or asset sale, your data may be transferred to a new entity under the same terms as this privacy policy.

5. Data Security

We take security very seriously and implement a variety of technical and administrative measures to ensure your information is protected from unauthorized access, disclosure, alteration, or destruction. These include encryption, firewalls, secure data storage, and regular security assessments. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and while we strive to protect your data, we cannot guarantee its absolute security.

6. Cookies

Cookies are small text files that are stored on your device when you visit our website. We use cookies to:

• Enhance User Experience: Cookies help us remember your preferences, such as language and booking history, ensuring that you have a personalized and smooth experience when returning to our platform.
• Performance and Analytics: We use cookies to monitor how users interact with our website. This helps us optimize features, improve loading times, and understand user behavior.
• Advertising: Cookies also help us provide you with relevant advertisements based on your browsing activities.

You can manage or disable cookies by adjusting your browser settings. However, disabling cookies may limit your ability to use certain features on the Kwelan platform.

7. Your Rights

As a Kwelan customer, you have several rights in relation to your personal data:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Correction: If your data is inaccurate or incomplete, you can request its correction.
• Right to Deletion: In certain circumstances, you may request the deletion of your personal data.
• Right to Object: You can object to the processing of your data for marketing purposes.
• Right to Withdraw Consent: If we process your data based on consent, you can withdraw this consent at any time.

To exercise any of these rights, please contact us at operations@rapid.com.

8. International Transfers

Kwelan operates in Zambia but may engage with third-party service providers located in other countries. We ensure that any transfer of your data outside Zambia is done in accordance with applicable data protection laws and is subject to appropriate safeguards.

9. Compliance with Zambian Law

As a Zambian-based company, Kwelan adheres to all relevant privacy and data protection regulations in Zambia. Our practices are in compliance with Zambia’s Data Protection Act and any other applicable legal frameworks to ensure that your data is handled securely and lawfully.

10. Updates to this Policy

We may update this Privacy and Cookies Policy from time to time in response to changing legal, regulatory, or operational requirements. All changes will be posted on our website, and where appropriate, we will notify you of any significant changes.

Contact Us

If you have any questions or concerns about this privacy policy, or if you would like to exercise any of your data protection rights, please contact us at:

Email: operations@rapid.com